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Timberland NZ 60-Day FREE Returns/Exchange Policy

60 Day FREE Returns for All Online Orders

Just email info@timberlandnz.co.nz for a FREE courier returns label


We can offer an exchange or refund if:

  • The item is returned within 60 days
  • The item is in its original condition and packaging
  • You have proof of purchase

We cannot refund or exchange Timberland shoes purchased overseas. We are the New Zealand distributors of Timberland only and operate as a company separate from other suppliers and retailers internationally. If you wish to return purchases you will need to contact the original retailer. Unfortunately, we do not have control over the policies of retailers internationally so are unable to influence their decisions.


We understand that buying footwear online can be tricky. If trying on your purchase at home, please try on a carpet. We are unable to accept returned orders if the items have been worn, damaged or marked in any way.



Refund

Any refunds will be made to the same card/account that made the purchase.


Exchange

You can choose to exchange your item for a different size, colour, or another product of the same or lesser value.



Return Instructions

To return your order for FREE, please follow below instructions on packing and sending. These instructions must be followed for us to process your return.

  • Enclose your Return Form.
  • Ensure the item is in its original condition including the shoe box.
  • Pack the item carefully so the product and the original box do not get damaged in transit.
  • Please use a traceable courier.

Address for Returns:
Timberland Online Returns
Shop 8, Station Square
240A Broadway
Newmarket
Auckland, 1023

Alternatively, you can return your item(s) in-store at:

  • Timberland Newmarket
  • Timberland Sylvia Park
  • Timberland Wellington

Returns cannot be taken to the Timberland Hornby, Onehunga or Westgate outlet stores.


For In store Purchases
Returned items will receive either an exchange of equal value or store credit. Returned items must be in new, unworn condition, with tags still attached.



Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.


Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.



DELIVERY

Please click here for more on Timberland Delivery.



Footwear

Sizes can vary by style, so getting the right size for you can be a little tricky. It’s important that you have the best shopping experience possible, which is why we’ll do the hard work for you with our size converter! Please note Timberland PRO footwear EU sizing is one size down (E.g. Mens US 7 = EU 39).

Men's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 17 18
UK 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12.5 13.5 14.5 15.5 16.5 17.5
EU 37.5 38 39 39 40 41 41.5 42 43 43.5 44 44.5 45 45.5 46 47.5 49 50 51 52 53
CM 23.5 24 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 31 32 33 34 35 36

Women's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 10 11
UK 3 3.5 4 4.5 5 5.5 6 6.5 7 8 9
EU 35.5 36 37 37.5 38 38.5 39 39.5 40 41.5 42
CM 22 22.5 23 23.5 24 24.5 25 25.5 26 27 28

Kids - Toddler Footwear Size Chart

US 1 2 3 4 5 6 7 8 9 10 11 12 13
UK 13.5 1.5 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5
EU 16.5 17.5 18.5 20 21 22.5 23.5 25 26 27 28.5 30 31
CM 9 9.5 10.5 12 12.5 13.5 14 15 16 16.5 17.5 18.5 19

Kids - Youth Footwear Size Chart

US 10 11 12 13 1 2 3 4 5 6 7
UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3.5 4.5 5.5 6.5
EU 27 28.5 30 31 32.5 34 35 36 37.5 39 40
CM 16.5 17.5 18.5 19 20 20.5 21.5 22.5 23 24 25
Clothing

Men's clothing size chart

Timberland clothing is engineered to American size standards. The following charts will help you convert your international size.

NECK SMALL MEDIUM LARGE X-LARGE 2X-LARGE
INCHES 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5 18 - 18.5
CENTIMETERS 36 - 37 38 - 39 41 - 42 43 - 44 45 - 47
CHEST
INCHES 36 - 38 39 - 41 42 - 44 45 - 47 48 - 50
CENTIMETERS 91 - 97 99 - 104 107 - 112 114 - 119 122 - 127
WAIST
INCHES 30 - 31 32 - 34 36 - 38 40 - 42 44 - 46
CENTIMETERS 76 - 79 81 - 86 91 - 97 102 - 107 112 - 117
SLEEVE
INCHES 33.5 34 34.75 35.5 36.5
CENTIMETERS 85 87 88 90 92

Women's clothing size chart

CHEST X-SMALL SMALL MEDIUM LARGE X-LARGE
INCHES 30 - 31 32 - 34 35 - 37 38 - 40 41 - 43
CENTIMETERS 76 - 79 81 - 86 88 - 94 96 - 102 104 - 110
WAIST
INCHES 23 - 24 25 - 27 28 - 30 31 - 33 34 - 36
CENTIMETERS 58 - 61 63 - 68 70 - 76 78 - 84 86 - 92
HIP
INCHES 34 - 35 36 - 38 39 - 41 42 - 44 45 - 48
CENTIMETERS 86 - 89 91 - 96 98 - 104 106 - 112 114 - 120

At Timberland our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn. For more information, please contact our customer service.

How To Measure

To ensure you choose the correct size for your feet we recommend you follow the method described here.


To measure your size is better if you are helped by a second person.

    • Put a sheet of paper along the wall and fixed to the floor using scotch tape.
    • Then you stand over the paper, you must be straighten, wearing socks, heels and back against the wall and feet together.
    • Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw another line parallel to 0.5 cm from this line (and the clearance is measured).
      • Finally, measure the distance from the wall to the second line you have drawn (both feet do not have to be the same length).
      • This will be your reference to know your shoe size.

When you find a sneaker that you like, simply select your preferred size metric (US/EU/UK) and choose your size. If you are unsure of which size is right for you, here are some helpful tips:

    • Already own a pair of kicks in the brand?
      Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide!
    • Use the product information and reviews
      Certain brands or styles can run a size larger or smaller. We’ll include this information on the product page when we have this information available, and often, fellow shoppers will leave reviews with size information that you can use.