Delivery and Returns

Delivery:
Delivering your order to you in a fast and efficient manner is one of our key priorities. While most orders are processed and collected by the courier the same day of business, please allow 2-3 business days for delivery. If you have ordered an item(s) that is out-of-stock or sold-out, then we will advise you as soon as possible. Rural and some residential areas may require an additional day(s) for delivery. Additional delays may also occur if further payment or address information is required.

We ship all our orders with Courier Post. Please supply a physical delivery address where someone will be present to receive the delivery. A signature is required for the delivery, they cannot be left. We do not deliver to PO Boxes. Deliveries are made Monday to Friday.

When your order has been despatched from our Distribution Centre you will receive an email confirmation with tracking number. You can track your order by going to the Post Haste website: http://www.courierpost.co.nz/

Please note: We only ship to addresses within New Zealand.

We strongly advise all customers to check goods thoroughly upon delivery before destroying packaging or removing any attached tags.

Delivery Charges:
All orders over $100 will be delivered Freight Free. All other orders will be shipped at a flat rate of $7.50. Freight is added to the order at the Checkout stage of the order process based on your purchase amount.

For further information contact us at: timberlandhighstreet@britwyn.co.nz 

Cancellation Policy:
Once an order has been placed you may not cancel the order as goods are often packaged and shipped the same day. Please select carefully before placing an order.

Returns Policy:
If for any reason you are not completely satisfied with your timberland.co.nz purchase, please return it to us in the original resaleable condition, in original unmarked packaging within 30 days of receipt and we will replace it or refund your purchase price using the original payment method. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

NOTE: These products are guaranteed under the Consumer Guarantees Act.

Consumer Guarantees Act 1993:
The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.

Fair Trading Act 1986:
The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Return Instructions:
If in Auckland, you may return items in person to the Timberland High Street store to arrange a replacement or refund.  If returning by mail, please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed in order for us to properly process your return. Please ensure the item is in its original condition including packaging. Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap. Include a copy of the packing slip or proof of purchase (included with your shipment). We will not be able to process a return for any shipment received without a packing slip or proof of purchase. Use a secure shipping method to send the item so that it can be tracked. For example, Courier Post. We are not responsible for items lost during shipping, and cannot process your return until the item is received. All returns should be sent to the following address:

Timberland Online Returns
5 High Street,
 Auckland Central
Auckland 1010