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Delivery & Returns

DELIVERY

IMPORTANT:
AUCKLAND STORES CLOSED ON LABOUR DAY. CLICK & COLLECT ORDERS CAN BE COLLECTED THE FOLLOWING DAY.
COURIER POST IS EXPERIENCING DELIVERY DELAYS.
DELIVERIES GOING OUT OF OR AROUND AUCKLAND MAY BE DELAYED UP TO 5 DAYS.
DELIVIERIES TO THE SOUTH ISLAND ARE LESS LIKELY TO BE DELAYED - PROVIDED COLLECTION IS ON TIME.


Orders are processed and collected by the courier from our Auckland Distribution Centre the same day of business. If you have ordered an item(s) that is out-of-stock or sold-out, then we will advise you as soon as possible. Rural areas may require an additional day(s) for delivery. Additional delays may also occur if further payment or address information is required.

Please supply a physical delivery address where someone will be present to receive the delivery. A signature is required for the delivery, items cannot be left. We do not deliver to PO Boxes. Deliveries are made Monday to Friday. 

Track & Trace:

When your order has been despatched you will receive an email confirmation with tracking number. You can track your order by going to the CourierPost website: www.courierpost.co.nz
Please note: We only ship to addresses within New Zealand.

We strongly advise all customers to check goods thoroughly upon delivery before destroying packaging or removing any attached tags.

Delivery Charges:

All orders over $100 are delivered Freight Free. All other orders will be shipped at a flat rate of $5.00. Freight is added to the order at the Checkout stage of the order process based on your purchase amount.
For further information email us at info@timberlandnz.co.nz

Cancellation Policy:

Once an order has been placed you may not cancel the order as goods are often packaged and shipped the same day. Please select carefully before placing an order.


CLICK & COLLECT

Please click here for more on Timberland Click & Collect.


RETURNS

For Online Purchases:

30 days free returns for any item.

We understand that buying footwear and clothing online can be tricky so we provide free returns for all items. You have 30 days to return items for an exchange or refund with proof of purchase.

Returned items must be in new, unworn condition, with tags still attached. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. Refunds are made using your purchase using the original payment method.

For In store Purchases:

Returned items will receive either an exchange of equal value or store credit. Returned items must be in new, unworn condition, with tags still attached.


Consumer Guarantee's Act 1993:

The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.


Fair Trading Act 1986:

The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.


Return Instructions:

If you would like to return your purchase by mail please contact us for a free courier label:  info@timberlandnz.co.nz. Please also fill out our returns form from the link below and include this with the product being returned.

DOWNLOAD RETURNS FORM

If returning by mail, please follow the instructions below when packing and sending your product for return. It's important to note that these instructions must be followed for us to properly process your return.

  • Please ensure the item is in its original condition including packaging
  • Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap 
  • Include a copy of the packing slip or proof of purchase (included with your shipment). We will not be able to process a return for any shipment received without a packing slip or proof of purchase. 



Sizes can vary by style, so getting the right size for you can be a little tricky. It’s important that you have the best shopping experience possible, which is why we’ll do the hard work for you with our size converter!

Men's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 17 18
UK 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12.5 13.5 14.5 15.5 16.5 17.5
EU 37.5 38 39 39 40 41 41.5 42 43 43.5 44 44.5 45 45.5 46 47.5 49 50 51 52 53

Women's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 10 11
UK 3 3.5 4 4.5 5 5.5 6 6.5 7 8 9
EU 35.5 36 37 37.5 38 38.5 39 39.5 40 41.5 42

Kids - Toddler Footwear Size Chart

US 1 2 3 4 5 6 7 8 9 10 11 12 13
UK 13.5 1.5 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5
EU 16.5 17.5 18.5 20 21 22.5 23.5 25 26 27 28.5 30 31

Kids - Youth Footwear Size Chart

US 10 11 12 13 1 2 3 4 5 6 7
UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3.5 4.5 5.5 6.5
EU 27 28.5 30 31 32.5 34 35 36 37.5 39 40

Men's clothing size chart

Timberland clothing is engineered to American size standards. The following charts will help you convert your international size.

NECK SMALL MEDIUM LARGE X-LARGE 2X-LARGE
INCHES 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5 18 - 18.5
CENTIMETERS 36 - 37 38 - 39 41 - 42 43 - 44 45 - 47
CHEST
INCHES 36 - 38 39 - 41 42 - 44 45 - 47 48 - 50
CENTIMETERS 91 - 97 99 - 104 107 - 112 114 - 119 122 - 127
WAIST
INCHES 30 - 31 32 - 34 36 - 38 40 - 42 44 - 46
CENTIMETERS 76 - 79 81 - 86 91 - 97 102 - 107 112 - 117
SLEEVE
INCHES 33.5 34 34.75 35.5 36.5
CENTIMETERS 85 87 88 90 92

Women's clothing size chart

CHEST X-SMALL SMALL MEDIUM LARGE X-LARGE
INCHES 30 - 31 32 - 34 35 - 37 38 - 40 41 - 43
CENTIMETERS 76 - 79 81 - 86 88 - 94 96 - 102 104 - 110
WAIST
INCHES 23 - 24 25 - 27 28 - 30 31 - 33 34 - 36
CENTIMETERS 58 - 61 63 - 68 70 - 76 78 - 84 86 - 92
HIP
INCHES 34 - 35 36 - 38 39 - 41 42 - 44 45 - 48
CENTIMETERS 86 - 89 91 - 96 98 - 104 106 - 112 114 - 120

At Timberland our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn. For more information, please contact our customer service.

To ensure you choose the correct size for your feet we recommend you follow the method described here.


To measure your size is better if you are helped by a second person.

    • Put a sheet of paper along the wall and fixed to the floor using scotch tape.
    • Then you stand over the paper, you must be straighten, wearing socks, heels and back against the wall and feet together.
    • Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw another line parallel to 0.5 cm from this line (and the clearance is measured).
      • Finally, measure the distance from the wall to the second line you have drawn (both feet do not have to be the same length).
      • This will be your reference to know your shoe size.

When you find a sneaker that you like, simply select your preferred size metric (US/EU/UK) and choose your size. If you are unsure of which size is right for you, here are some helpful tips:

    • Already own a pair of kicks in the brand?
      Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide!
    • Use the product information and reviews
      Certain brands or styles can run a size larger or smaller. We’ll include this information on the product page when we have this information available, and often, fellow shoppers will leave reviews with size information that you can use.