All shoes are US sizes. View Size Guides.

Generally, allow 1-2 business days for delivery. Rural and some residential areas may need an additional day(s).Some products need to be ordered in from our warehouse, which again, will cause an additional small delay.

When your order has been dispatched, you will receive an email with a tracking number to track the package.

No, we only ship within NZ.

No, a physical address is required.

You will be given the option in the checkout for signature / non-signature required delivery.

NZ Post

Click & Collect is FREE of charge.

Yes, however they will need a copy of your order or pick up confirmation email.

You will receive a pick up confirmation email when your order is ready to pick up.

- Valid ID
- Pick up confirmation email

You must wait until you receive your order collection email stating your order is ready for pick up before coming in store to collect your order.

- Orders will be ready in 3 hours (if placed before 4pm).

- All other orders will be ready to collect the following day.

We will contact you as soon as possible and arrange for the item/s to be transferred to your selected store free of charge or arrange an alternative.

This can be done in store or if out of town, you can request a pre-paid returns label via info@timberland.co.nz.

You will receive a pick up confirmation email when your order is ready to pick up.

Yes, you can return items to:
- Timberland Newmarket
- Timberland Sylvia Park
- Timberland Wellington

Returns cannot be taken to the Timberland Hornby, Dressmart & Westgate outlet stores.

Yes. Returns should be addressed to:

Timberland Online Returns

Unit 8, 240a Broadway, Newmarket

Auckland 1023

*Please see the Returns page for more information.

60 days of receipt of the item (must be in original unmarked packaging)

We accept Visa, MasterCard, American Express, AfterPay, Google Pay, Apple Pay and all other cards supported by this system. We do not accept Prezzy Cards, ASB True Rewards, checks, cash or over the phone payments at this time.

Your 10% Welcome Discount Code expires 1 month after signing up via Timberland.co.nz and must be added at the Timberland.co.nz checkout prior purchase, in the Discount Code field or entered by a retail staff member in store.

Only on full priced items, excludes gift cards, promo/collab, shoe care products and shipping costs (if applicable).

No, discount codes may only be used once per customer. If a customer has multiple email acccounts, the customer may only use the discount code once.

You can sign up online here or see one of our staff in store to sign up.

Any products online and in store whether on sale or full priced.

You earn Timberland Dollars with every full-priced purchase made in store and online!

Every $100 RRP you spend earns you $5 Timberland Dollars to spend on your next purchase.

Login to your online account, under My Account you should see your current balance and rewards history. You may also check your balance in store by providing a member of staff with your email address or phone number.

Yes. Timberland Rewards Dollars expire within one (1) year of date of earning them.

Yes! You can use your Timberland Dollars earned online in store by giving your email address.

You need to have a Timberland Account online to get your Timberland Dollars. If you checked out as a guest you will need to create an Account with the same email address and contact Customer Support to get your Dollars added to your account.

Yes you can, if you didn't set a password online when your in store account was set up you will need to create an online account with the same email address used in store to see your points online. Please allow up to 3 hours for Timberland Dollars to show in your online account.