You can return your items purchased online at Timberland.co.nz within 60 days for a refund. We’ll provide a free courier label to make it simple.

To qualify for an exchange or refund:
• The item is returned within 60 days
• The item is in its original condition and packaging
• You have proof of purchase


How to Return Your Online Order

1. Email: info@timberland.co.nz to request your free courier returns label.

2. Download and complete the Returns Form and include it with your parcel.

3. Ensure the item is in its original condition and packaging, including the shoe box.

4. Pack your items carefully so product & original box aren't damaged in transit.

5. Drop your parcel at the courier location specified on your label.

6. Once we receive your return, we’ll process your refund to the original payment method.

Refunds:

The full amount will be refunded to the original payment method, once the returned product is received in acceptable condition.

Exchanges:

You may exchange your item for a different size, colour, or another product of equal or lesser value.

Online purchases can also be returned in-store at one of our three Flagship stores: Newmarket, Sylvia Park, Wellington.

To qualify for an exchange or refund:
• The item is returned within 60 days
• The item is in its original condition and packaging
• You have proof of purchase

Please note, in-store purchases cannot be returned via courier to the online team. Returns should be made in person at the original store.

For any questions, please contact the store directly.

Refunds:
Please note, refunds for online orders may take up to 48 hours to be processed and will be issued to the original online payment method (the card used for the purchase).

Exchanges:
You may exchange your item for a different size, colour, or another product of equal or lesser value.

Items purchased in a Timberland NZ store can be returned in-store at one of our Flagship Stores : Newmarket, Sylvia Park, Wellington

Please note, in-store purchases cannot be returned via courier to the online team.

- Items must be returned within 60 days of purchase.

- Products must be new, unused, and in original condition with tags still attached.

- The return is eligible for an exchange, refund, or store credit.

- Returns will not be accepted at our Timberland Hornby, Manawa Bay, or Westgate outlet stores.

- You will need proof of purchase

Refunds:

The full amount will be refunded to the original payment method.

Exchanges:
You can choose to exchange your item for a different size, colour, or another product.

Timberland NZ reserves the right to decline return or refund applications where it deems that the product has been purchased for commercial reasons including selling on marketplaces.

We cannot refund or exchange Timberland shoes purchased overseas. We are the New Zealand distributors of Timberland only and operate as a company separate from other suppliers and retailers internationally. If you wish to return purchases you will need to contact the original retailer. Additionally, we are unable to provide a refund or exchange for items purchased at one of our NZ stockists. We recommend contacting the original place of purchase for returns information. Unfortunately, we do not have control over the policies of retailers internationally so are unable to influence their decisions.

We understand that buying footwear online can be tricky. If trying on your purchase at home, please try on a carpet. We are unable to accept returned orders if the items have been worn, damaged or marked in any way.

The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.

The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.