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Terms and Conditions

This Terms and Conditions document governs the use of Timberland online store including shopping and participation in promotions run by Timberland. You can access this Agreement at any time from the bottom of any page of the site.

Purchasing from gives customers convenient, easy and secure shopping. Products displayed on the site shopping areas can be purchased using a secure online credit card transaction facility. Customers can be confident that all their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. You will be given the option to register as a member of Your shipping address details will be filed saving you the effort of entering these details each time you purchase. This is optional and purchases can easily be made without having to register.

New Zealand Sales Only:
We only sell and ship Products within New Zealand. We cannot make deliveries outside of New Zealand.

All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication however, we reserve the right to alter prices for any reason.

Payment can be made by Visa, Mastercard, Debit Card, American Express and Account2Account.

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that the online display of any colour will be completely accurate.

We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience. DPS is committed to protecting the security of your data. A variety of security technologies and procedures are used to help protect your personal information from unauthorised access, use or disclosure. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it using encryption, such as the Secure Socket Layer (SSL) protocol.

Contact Details:
If you have any queries regarding shopping with, please email or call Auckland (09) 309 2716.

Use of by You:
Your right to use is personal to you. You are responsible for all your own use of the service. You may not download, modify, transmit, or otherwise use any material from the site for public or commercial purposes. The sites content, information and advice is free of charge (unless otherwise stipulated). However, you are responsible for your own network and connection charges.

Children: will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years can provide any personal information. Minors under the age of 18 years are prohibited from making purchases on the service.

This site provides general information about and the products and services they offer. The information contained in the site has been prepared solely for providing information about, its subsidiaries and the services and products they offer. reserves the right to change, delete or move any of the material on the site at any time without notice. We also reserve the right to limit quantities (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy(provide link) for details on how to obtain a refund. and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Policy Changes:
Any changes to this policy will be posted here.

Gift Cards are a convenient way to give the gift of Timberland® products. They are usable online at and at the Timberland® Concept Stores listed below.

Timberland Stores:
Timberland High Street, 5 High Street, Auckland
Timberland Newmarket, 224 Broadway, Newmarket
Timberland Sylvia Park, Shop 69, Sylvia Park Shopping Centre
Timberland Wellington, 55 Willis Street, Wellington

When purchasing a gift card online, simply choose a value from the dropdown menu. Your Timberland® Gift Card comes in a Timberland® branded card carrier, and will be sent by courier to the New Zealand address specified at checkout. Alternatively, you can visit us in store to purchase, and specify any value. You can also add a personal message to the card carrier for in store purchases.

Gift card redemption:
Timberland Gift Cards are redeemable at any Timberland Concept store, and online at

View your balance:
To view your Gift Card balance, go to, add an item to your cart and follow the checkout process. At the checkout page, you will see a Timberland Gift Card section. Enter your barcode number and click ‘Check Balance’ to view your card balance. Alternatively, any Timberland Concept store can check your balance, either in person or over the phone.

You may not return or cancel your Timberland Gift Card after it is dispatched. Purchasers who wish to cancel or re-direct a Gift Card purchase prior to its delivery to a recipient should contact us immediately via phone call.

Lost or stolen gift cards:
Gift Cards cannot be replaced if lost or stolen. Gift Cards have cash value and should be safeguarded accordingly.

You may not use a Gift Card to purchase other Gift Cards. Timberland Gift Cards cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferrable. Timberland is not responsible for lost or stolen cards. Card value expires 24 months after date of issue.

Loyalty dollars:
Timberland Loyalty Dollars are not earned on the purchase of a Gift Card. Loyalty Dollars can be earned when using a Gift Card as payment for full-priced items.

Delivery information and requirements for gift card purchasers:
Gift Cards may not be shipped to international addresses. All orders of Gift Cards are subject to a process that compares purchaser information provided on the website with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Gift Card order may be delayed until it can be corrected. If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate physical address or email address for the recipient. Please check to make sure the address of the recipient is correct and contact us if you suspect the recipient did not receive his/her Gift Card.

Personalised messaging:
If you wish to add a personal message to a Gift Card carrier, complete the online order then phone us on 09 309 2716 with your order number to specify your message to us over the phone. Alternatively visit us in store to purchase your Gift Card, and write your personalised message on the Gift Carrier. Personal messages are limited in length to the space provided on the presentation carrier Gift Card.

Acceptance of terms and conditions:
Purchasing a Gift Card constitutes acceptance of these terms and conditions, which may change at any time.