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FAQs

Check out some of our FAQ’s. Each topic has a link to full details if you can’t find what you are looking for here.

General


What sizing system are your shoes?
All shoes are US sizes. View size charts.

Delivery


For full details on delivery check out our delivery and returns page.

How long will my order take to arrive?
Generally, allow 3-4 business days for delivery. Rural and some residential areas may need an additional day(s). Some products need to be ordered in from our warehouse, which again, will cause an additional small delay.

How will I know my order is on its way?
When your order has been dispatched, you will receive an email with a tracking number to track the package.

Do you ship outside New Zealand?
No, we do not.

Can you deliver to a PO BOX?
Unfortunately, no, a physical address is required.

Is a signature required for delivery?
Yes, all packages require a signature.

Which Courier company do you use?
CourierPost


Returns


For full details on returns check out our delivery and returns page.

I’m not completely satisfied with my purchase; how long do I have to return it?
Items in original unmarked packaging can be returned to us within 30 days of receipt.

Can I go into one of your stores and return an item I’ve ordered online?
Items with original packaging and the packing slip may only be returned in person to the Timberland High Street store located at 5 High Street, Auckland Central, Auckland.

Can I return my order by post?
Items can be returned by post in their original condition including packaging and must include a packing slip or proof of purchase. Returns should be addressed to Timberland Online Returns
5 High Street, Auckland Central
Auckland 1010


Timberland Rewards


For full details on Timberland Rewards check out our Timberland Rewards page.

How do I sign up to Timberland Rewards?
You can sign up online here or see one of our staff in store to sign up.

How do I earn Rewards once I am signed up?
You earn Timberland Dollars with every full-priced purchase made in-store and online!
Every $100 RRP you spend earns you $5 Timberland Dollars to spend on your next purchase.

How do I check my Rewards balance?
Login to your online account, then click on the ‘Check Balance’ button located under your account. You may also check your balance in-store by providing a member of staff with your email address or phone number.