Arrow Down
Timberland Outdoor hike trek on the mountains

TIMBERLAND FAQS

SIZING


All shoes are US sizes. View Size Guides.


DELIVERY

For full details on delivery check out our delivery and returns page.


Generally, allow 1-2 business days for delivery. Rural and some residential areas may need an additional day(s).
Some products need to be ordered in from our warehouse, which again, will cause an additional small delay.

When your order has been dispatched, you will receive an email with a tracking number to track the package.

No, we only ship within NZ.

No, a physical address is required.

No, signatures are no longer required for packages.

Courier Post


CLICK & COLLECT


Click & Collect is FREE of charge.

You must wait until you receive your order collection email stating your order is ready for pick up before coming in store to collect your order.

- Orders will be ready in 3 hours (if placed before 4pm).
- All other orders will be ready to collect the following day.

You will receive a pick up confirmation email when your order is ready to pick up.

You will receive a pick up confirmation email when your order is ready to pick up.

- Valid ID
- Pick up confirmation email

Yes, however they will need a copy of your order or pick up confirmation email.

We will contact you as soon as possible and arrange for the item/s to be transferred to your selected store free of charge or arrange an alternative.

This can be done in store or if out of town, you can request a pre-paid returns label via info@timberlandnz.co.nz.


RETURNS

For full details on returns check out our delivery and returns page.


60 days of receipt of the item (must be in original unmarked packaging)

Yes, you can return items to:
- Timberland Newmarket
- Timberland Sylvia Park
- Timberland Wellington

Returns cannot be taken to the Timberland Hornby, Dressmart & Westgate outlet stores.

Yes. Returns should be addressed to:
Timberland Online Returns
Unit 8, 240a Broadway, Newmarket
Auckland 1023

*Please see the Returns page for more information.


PAYMENT


We accept Visa, MasterCard, American Express, AfterPay, ASB True Rewards and all other cards supported by this system. We do not accept Prezzy Cards, checks, cash or over the phone payments at this time.

Using In Store
The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.

Using Online
Simply use your True Rewards card the same as you would your ASB Rewards credit card.


WELCOME DISCOUNT


Your 10% Welcome Discount Code expires 1 month after signing up via Timberland.co.nz and must be added at the Timberland.co.nz checkout prior purchase, in the Discount Code field or entered by a retail staff member in store.

Only on full priced items, excludes gift cards, promo/collab, shoe care products and shipping costs (if applicable).

No, discount codes may only be used once per customer. If a customer has multiple email acccounts, the customer may only use the discount code once.


TIMBERLAND REWARDS

For full details on Timberland Rewards check out our Timberland Rewards page.


You can sign up online here or see one of our staff in store to sign up.

You earn Timberland Dollars with every full-priced purchase made in store and online!

Every $100 RRP you spend earns you $5 Timberland Dollars to spend on your next purchase.

Login to your online account, then click on the 'Check Balance' button located under your account. You may also check your balance in store by providing a member of staff with your email address or phone number.

Yes, if your account remains inactive for 18 months your points will expire.

Any products online and in store whether on sale or full priced.

Yes you will. Please allow up to 3 hours for Timberland Dollars to show in your account. Please note, your previous order history and information will not show.

Login to your online account, then click on the 'Check Balance' button located under your account. You may also check your balance in store by providing a member of staff with your email address or phone number.

Yes! You can use your Timberland Dollars earned online in store by giving your email address.

Yes you can, if you didn't set a password online when your in store account was set up you will need to create an online account with the same email address used in store to see your points online. Please allow up to 3 hours for Timberland Dollars to show in your online account.


PRODUCT


No. We don’t waterproof every single pair of Timberland shoes and boots. Double check the product description on the product page before you make your selection. If a pair of shoes or boots are designed to keep your feet dry, it will be highlighted here.

We put every pair of waterproof Timberland boots and shoes through hours of rigorous testing to ensure they’re totally watertight before they leave our production line. We use only the finest quality raw materials and thoroughly seal every seam for guaranteed watertight performance.

We set ourselves high standards and ensure that each stitch, sole and leather hide is of the highest quality and is aligned with our sustainable outlook. This not only adds to our impressively stylish finish but guarantees they’re ready for whatever adventure (or weather) the day might hold.

Just like any other piece of heavy-duty equipment, a little maintenance can prove invaluable in extending the longevity of your Timberlands.Browse Shoe Care for all you need to care for your boots and keep them looking as good as new.

Balm Proofer on nubuck leather, cotton, nylon and suede styles to add an extra layer of protection to your Original 6-Inch Boots. Its spray formula protects your shoes from mud, water, dirt and pretty much anything else you might come across.

To restore suede to its former glory, the Suede Restorer Brush will gently buff away dirt. Suede and nubuck leathers can also be spruced up with a dose of the Renewbuck Foaming Cleaner, which can lift salt, mud and grass stains.

Timberland makes a range of boots, from hiking boots to fashionable streetwear. Four factors make a boot suitable for winter:
- Water resistance
- Insulation
- Grip
- Comfort

Each product description on our website breaks down in detail the technology included in the product to deliver on these key benefits to help you make your selection.




Sizes can vary by style, so getting the right size for you can be a little tricky. It’s important that you have the best shopping experience possible, which is why we’ll do the hard work for you with our size converter! Please note Timberland PRO footwear EU sizing is one size down (E.g. Mens US 7 = EU 39).

Men's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15 16 17 18
UK 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12.5 13.5 14.5 15.5 16.5 17.5
EU 37.5 38 39 39 40 41 41.5 42 43 43.5 44 44.5 45 45.5 46 47.5 49 50 51 52 53
CM 23.5 24 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 31 32 33 34 35 36

Women's Footwear Size Chart

US 5 5.5 6 6.5 7 7.5 8 8.5 9 10 11
UK 3 3.5 4 4.5 5 5.5 6 6.5 7 8 9
EU 35.5 36 37 37.5 38 38.5 39 39.5 40 41.5 42
CM 22 22.5 23 23.5 24 24.5 25 25.5 26 27 28

Kids - Toddler Footwear Size Chart

US 1 2 3 4 5 6 7 8 9 10 11 12 13
UK 13.5 1.5 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5
EU 16.5 17.5 18.5 20 21 22.5 23.5 25 26 27 28.5 30 31
CM 9 9.5 10.5 12 12.5 13.5 14 15 16 16.5 17.5 18.5 19

Kids - Youth Footwear Size Chart

US 10 11 12 13 1 2 3 4 5 6 7
UK 9.5 10.5 11.5 12.5 13.5 1.5 2.5 3.5 4.5 5.5 6.5
EU 27 28.5 30 31 32.5 34 35 36 37.5 39 40
CM 16.5 17.5 18.5 19 20 20.5 21.5 22.5 23 24 25

Men's clothing size chart

Timberland clothing is engineered to American size standards. The following charts will help you convert your international size.

NECK SMALL MEDIUM LARGE X-LARGE 2X-LARGE
INCHES 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5 18 - 18.5
CENTIMETERS 36 - 37 38 - 39 41 - 42 43 - 44 45 - 47
CHEST
INCHES 36 - 38 39 - 41 42 - 44 45 - 47 48 - 50
CENTIMETERS 91 - 97 99 - 104 107 - 112 114 - 119 122 - 127
WAIST
INCHES 30 - 31 32 - 34 36 - 38 40 - 42 44 - 46
CENTIMETERS 76 - 79 81 - 86 91 - 97 102 - 107 112 - 117
SLEEVE
INCHES 33.5 34 34.75 35.5 36.5
CENTIMETERS 85 87 88 90 92

Women's clothing size chart

CHEST X-SMALL SMALL MEDIUM LARGE X-LARGE
INCHES 30 - 31 32 - 34 35 - 37 38 - 40 41 - 43
CENTIMETERS 76 - 79 81 - 86 88 - 94 96 - 102 104 - 110
WAIST
INCHES 23 - 24 25 - 27 28 - 30 31 - 33 34 - 36
CENTIMETERS 58 - 61 63 - 68 70 - 76 78 - 84 86 - 92
HIP
INCHES 34 - 35 36 - 38 39 - 41 42 - 44 45 - 48
CENTIMETERS 86 - 89 91 - 96 98 - 104 106 - 112 114 - 120

At Timberland our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn. For more information, please contact our customer service.

To ensure you choose the correct size for your feet we recommend you follow the method described here.


To measure your size is better if you are helped by a second person.

    • Put a sheet of paper along the wall and fixed to the floor using scotch tape.
    • Then you stand over the paper, you must be straighten, wearing socks, heels and back against the wall and feet together.
    • Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw another line parallel to 0.5 cm from this line (and the clearance is measured).
      • Finally, measure the distance from the wall to the second line you have drawn (both feet do not have to be the same length).
      • This will be your reference to know your shoe size.

When you find a sneaker that you like, simply select your preferred size metric (US/EU/UK) and choose your size. If you are unsure of which size is right for you, here are some helpful tips:

    • Already own a pair of kicks in the brand?
      Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide!
    • Use the product information and reviews
      Certain brands or styles can run a size larger or smaller. We’ll include this information on the product page when we have this information available, and often, fellow shoppers will leave reviews with size information that you can use.