TIMBERLAND FAQS

All shoes are US sizes. View Size Guides.

Generally, allow 1-2 business days for delivery. Rural and some residential areas may need an additional day(s).
Some products need to be ordered in from our warehouse, which again, will cause an additional small delay.

When your order has been dispatched, you will receive an email with a tracking number to track the package.

No, we only ship within NZ.

No, a physical address is required.

No, signatures are no longer required for packages.

Courier Post

Click & Collect is FREE of charge.

You must wait until you receive your order collection email stating your order is ready for pick up before coming in store to collect your order.

- Orders will be ready in 3 hours (if placed before 4pm).
- All other orders will be ready to collect the following day.

You will receive a pick up confirmation email when your order is ready to pick up.

You will receive a pick up confirmation email when your order is ready to pick up.

- Valid ID
- Pick up confirmation email

Yes, however they will need a copy of your order or pick up confirmation email.

We will contact you as soon as possible and arrange for the item/s to be transferred to your selected store free of charge or arrange an alternative.

This can be done in store or if out of town, you can request a pre-paid returns label via info@timberlandnz.co.nz.

60 days of receipt of the item (must be in original unmarked packaging)

Yes, you can return items to:
- Timberland Newmarket
- Timberland Sylvia Park
- Timberland Wellington

Returns cannot be taken to the Timberland Hornby, Dressmart & Westgate outlet stores.

Yes. Returns should be addressed to:
Timberland Online Returns
Unit 8, 240a Broadway, Newmarket
Auckland 1023

*Please see the Returns page for more information.

We accept Visa, MasterCard, American Express, AfterPay, ASB True Rewards and all other cards supported by this system. We do not accept Prezzy Cards, checks, cash or over the phone payments at this time.

Using In Store
The True Rewards dollars on your True Rewards card are like cash. You can use them in store, just like you would with an EFTPOS card. Anything you can get in store, you can buy instantly using your True Rewards card.

Using Online
Simply use your True Rewards card the same as you would your ASB Rewards credit card.

Your $20/10% Welcome Discount Code expires 1 month after signing up via Timberland.co.nz and must be added at the Timberland.co.nz checkout prior purchase, in the Discount Code field or entered by a retail staff member in store.

Only on full priced items, excludes gift cards, promo/collab, shoe care products and shipping costs (if applicable).

No, discount codes may only be used once per customer. If a customer has multiple email acccounts, the customer may only use the discount code once.

You can sign up online here or see one of our staff in store to sign up.

You earn Timberland Dollars with every full-priced purchase made in store and online!

Every $100 RRP you spend earns you $5 Timberland Dollars to spend on your next purchase.

Login to your online account, then click on the 'Check Balance' button located under your account. You may also check your balance in store by providing a member of staff with your email address or phone number.

Yes, if your account remains inactive for 18 months your points will expire.

Any products online and in store whether on sale or full priced.

Yes you will. Please allow up to 3 hours for Timberland Dollars to show in your account. Please note, your previous order history and information will not show.

Login to your online account, then click on the 'Check Balance' button located under your account. You may also check your balance in store by providing a member of staff with your email address or phone number.

Yes! You can use your Timberland Dollars earned online in store by giving your email address.

Yes you can, if you didn't set a password online when your in store account was set up you will need to create an online account with the same email address used in store to see your points online. Please allow up to 3 hours for Timberland Dollars to show in your online account.

No. We don’t waterproof every single pair of Timberland shoes and boots. Double check the product description on the product page before you make your selection. If a pair of shoes or boots are designed to keep your feet dry, it will be highlighted here.

We put every pair of waterproof Timberland boots and shoes through hours of rigorous testing to ensure they’re totally watertight before they leave our production line. We use only the finest quality raw materials and thoroughly seal every seam for guaranteed watertight performance.

We set ourselves high standards and ensure that each stitch, sole and leather hide is of the highest quality and is aligned with our sustainable outlook. This not only adds to our impressively stylish finish but guarantees they’re ready for whatever adventure (or weather) the day might hold.

Just like any other piece of heavy-duty equipment, a little maintenance can prove invaluable in extending the longevity of your Timberlands.Browse Shoe Care for all you need to care for your boots and keep them looking as good as new.

Balm Proofer on nubuck leather, cotton, nylon and suede styles to add an extra layer of protection to your Original 6-Inch Boots. Its spray formula protects your shoes from mud, water, dirt and pretty much anything else you might come across.

To restore suede to its former glory, the Suede Restorer Brush will gently buff away dirt. Suede and nubuck leathers can also be spruced up with a dose of the Renewbuck Foaming Cleaner, which can lift salt, mud and grass stains.

Timberland makes a range of boots, from hiking boots to fashionable streetwear. Four factors make a boot suitable for winter:
- Water resistance
- Insulation
- Grip
- Comfort

Each product description on our website breaks down in detail the technology included in the product to deliver on these key benefits to help you make your selection.