Timberland NZ 60-Day FREE Returns/Exchange Policy
60 Day FREE Returns for All Online Orders
Just email email@example.com for a FREE courier returns label
We can offer an exchange or refund if:
- The item is returned within 60 days
- The item is in its original condition and packaging
- You have proof of purchase
We cannot refund or exchange Timberland shoes purchased overseas. We are the New Zealand distributors of Timberland only and operate as a company separate from other suppliers and retailers internationally. If you wish to return purchases you will need to contact the original retailer. Unfortunately, we do not have control over the policies of retailers internationally so are unable to influence their decisions.
We understand that buying footwear online can be tricky. If trying on your purchase at home, please try on a carpet. We are unable to accept returned orders if the items have been worn, damaged or marked in any way.
Any refunds will be made to the same card/account that made the purchase.
You can choose to exchange your item for a different size, colour, or another product of the same or lesser value.
To return your order for FREE, please follow below instructions on packing and sending. These instructions must be followed for us to process your return.
- Enclose your purchase receipt and the Return Form. We are unable to process a return without proof of purchase.
- Ensure the item is in its original condition including the shoe box.
- Pack the item carefully so the product and the original box do not get damaged in transit.
- Please use a traceable courier.
Address for Returns:
Timberland Online Returns
Shop 8, Station Square
Alternatively, you can return your item(s) in-store at:
- Timberland Newmarket
- Timberland Sylvia Park
- Timberland Wellington
Returns cannot be taken to the Timberland Hornby, Onehunga or Westgate outlet stores.
For In store Purchases
Returned items will receive either an exchange of equal value or store credit. Returned items must be in new, unworn condition, with tags still attached.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being mislead, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
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